How to reset your password
Step by step to change / reset your password
Method 1: Via "sign-in" page

Enter your email and click on "Reset Password"
You will then see a confirmation that an email has been sent with instructions to reset your password.
Open the email and click on "Confirm" and follow the instructions on screen. If you do not see the email in your inbox, please check the spam folder.
Important:
Your password must contain:
-
At least 8 characters
-
At least 3 of the following:
-
Lower case letters (a-z)
-
Upper case letters (A-Z)
-
Numbers (0-9)
-
Special characters (e.g. !@#$%^&*)
-
You will then receive a notification confirming that your password has been changed.
Method 2: Via "settings" page

Once you are logged in, click on your initial in the top right corner and then select "Settings" from the drop-down menu

Next, click "Change Password"

You will then see a confirmation that an email has been sent with instructions to reset your password.
Open the email and click on "Confirm" and follow the instructions on screen. If you do not see the email in your inbox, please check the spam folder.
Important:
Your password must contain:
-
At least 8 characters
-
At least 3 of the following:
-
Lower case letters (a-z)
-
Upper case letters (A-Z)
-
Numbers (0-9)
-
Special characters (e.g. !@#$%^&*)
-
You will then receive a notification confirming that your password has been changed.

Related Articles
All about notifications on Insense
How can I download my invoices?
We're here to help! For any further assistance, click the chat bubble in the bottom corner and send us a message. Or feel free to reach out to us at hello@insense.com.
We're just a message away!